How Fluidstack Stabilized a Failing NetSuite Implementation Before Year-End Close
The Challenge
As the NetSuite Professional Services implementation progressed, concerns began to surface.
Despite significant time and investment:
Core financial processes were not functioning correctly
The chart of accounts was misaligned
Month-end close was not achievable
Confidence in the system was rapidly eroding
With year-end approaching, Fluidstack faced a serious risk:
Inability to perform month-end and year-end close
Inaccurate financial reporting
A NetSuite environment they were barely able to use
Recognizing the warning signs, Fluidstack sought a second opinion.
Why They
Chose GAP
Fluidstack was referred to GAP by an existing client, Poolside AI, who spoke highly of GAP’s ability to step into complex NetSuite environments and bring clarity quickly.
GAP was brought in late in the implementation, with limited runway and high stakes.
From day one, GAP took a pragmatic, execution-focused approach:
Assess what was broken
Identify what actually needed to be fixed
Focus on enabling real financial operations, not just configuration
The Solution
GAP quickly uncovered the depth of the issues within Fluidstack’s NetSuite instance and guided the team through a structured recovery path.
Key areas of focus included:
1. Financial Structure & Data Cleanup
We identified misconfigurations that prevented basic accounting operations and corrected issues impacting data integrity and reporting.
2. Chart of Accounts Realignment
GAP worked closely with the Fluidstack team to refine and correct the chart of accounts so it accurately reflected the business and supported proper close processes.
3. Month-End & Year-End Close Enablement
Rather than theoretical fixes, GAP focused on what mattered most: enabling Fluidstack to actually close the books. Processes were clarified, corrected, and validated under real conditions.
4. Practical NetSuite Guidance
Throughout the engagement, GAP acted as an extension of Fluidstack’s team — translating NetSuite complexity into clear, actionable steps the team could trust.
GAP has become an extension of our team and quickly proved what a valuable partner they are. Were it not for Gary and GAP, our close process would be delayed, our chart of accounts would be imperfect, and we would be utilizing only a fraction of NetSuite
Harrison Krieger
Financial Controller
The Results
With GAP’s support, Fluidstack was able to turn a failing implementation into a functional financial system, just in time.
Key outcomes included:
Successful month-end close where it was previously not possible
Year-end close completed on schedule
Corrected chart of accounts supporting accurate reporting
A NetSuite instance the team could confidently use and build on
Avoided long-term operational and reporting issues
Most importantly, Fluidstack regained confidence in both their data and their system.
